One-Off Orders to Offices & Global Device Holds

Here’s a summary of the updates included in our April 2025 release:

One-Off Orders to Office Locations

We’ve redesigned the one-off order flow with a more intuitive step-by-step interface and new delivery options.

What’s New?
✔ Place one-off orders directly to office addresses
✔ Step-by-step flow replaces the old modal-based interface
✔ New filters: Recipient Type and Delivery Location
✔ CSV export now shows item-level order data

Where to Find It:
Go to Orders & Returns > One-Off Order > Add Order

Learn more →

Small Changes, Big Time Savers

We released new enhancements to help you move faster:

Quick View Assets
✔ Open asset details directly from Orders, Returns, and Replacements — without navigating away

Filter Available Stock
✔ When placing a one-off order, you can now filter products by availability to only view items ready to ship

Device Holds Now Available in All Regions

Admins can now apply 30-, 60-, or 90-day holds on returned devices in all 21 Firstbase-supported regions, giving you more time before restock or data erasure.

Previously, this feature was limited to US, UK, EU, and Canada.

Learn more →

Laptop Return Boxes Now Offered in Mexico and Brazil

We’ve expanded return box shipments to Mexico and Brazil, aligning them with global standards. Employees in these countries will now receive a return box before pickup is scheduled.

Note: In other LATAM regions (e.g., Argentina, Colombia, Chile), employees still need to pre-package devices.

Learn more →

For more information, visit our Help Center or contact your CSM.