Follow the steps below to complete an order to an office or to a employee
1. Go to the One-Off Order Flow
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Navigate to Menu → Orders and Returns
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Click Actions → Place One-Off Order
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The order flow will open
2. Select Recipient
You’ll be asked: Who are you placing this order for?
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Order for a Person
Place an order for a specific employee. -
Order for an Office
Send this order directly to an office location.
Based on your selection, a dropdown will appear:
If you choose Person, select the employee from the list.
If you choose Office, select from your organization’s configured office locations.
3. Select Products
You’ll see available products based on your catalog and region.
You can:
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Filter by category
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Choose between new or used items
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Toggle to show in-stock items only
Note: The inventory shown will depend on the location (employee or office) you selected.
You can check your cart details here:
4. Review Information
If you are placing the order for an office, you’ll see the option to add a Contact Name.
Confirm the employee or office address and other details before continuing.
5. Select Shipping Options
For each item, choose how you want to ship it.
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Expedited Shipping (if eligible)
In-stock items in supported categories may qualify for faster delivery. -
Standard Shipping
If expedited shipping is not available, the order will default to standard shipping.
6. Review and Confirm Order
You’ll be shown a summary of the order, shipping details, and selected options.
Make sure everything is correct — including the office address and contact name (if used).
Click Submit to place the order.
7. Track the Order
Once submitted, you’ll see the message: Order created successfully!
You can then track the order in the Orders and Returns table — including status updates and full order details.
FAQs
1. What’s the difference between ordering for a person vs. an office?
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Person: The order is tied to a specific employee, and transactional emails may be sent to them.
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Office: The order is delivered to an office location. It is not linked to any specific user, and no emails are sent.
2. Can I change the delivery address after placing a one-off order?
Not yet — this feature is planned for a future update. Currently, addresses can only be changed if inventory hasn’t yet been assigned. If needed, please reach out to Support.
3. Can I place a one-off order from the People section?
Yes, but only for employees. To place an order for an office, you must go through Orders and Returns → Actions → Place One-Off Order and select Order for an Office.
4. Is expedited shipping available for one-off orders?
Yes — if the item is in stock and eligible, you’ll be able to select Expedited Shipping during checkout. Otherwise, it will default to standard shipping.
For more information, visit: Expedited Shipping – Help Center
5. Will employees receive emails when I place a one-off order?
Only if the order is placed for a person. Office orders do not trigger any transactional emails.
6. How do I track the order once it’s submitted?
All one-off orders appear in the Orders and Returns table.
You can:
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View the current status
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Filter by Recipient Type or Delivery Location
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Export CSV (item-level order data).
For details on what each order status means, visit: Understanding Order Item Statuses
Need help? Contact Firstbase Support or your Customer Success Manager.