Who should my employees contact if they need help with their order, account access, or equipment?

All employee support requests should be sent to Firstbase Support at support@firstbase.com.

If your employee is requesting an additional device, they should first contact you or the admin directly for approval. Then you can send them the requested item via a one-off order.

If they need to return a device in their possession, you can file a one-off return for that device and our team will be in touch to organize their equipment return. 

If they need to replace a device (including an order + a return for the old device), you can place a one-off replacement via the Firstbase app and select both, the device to be shipped and the device to be returned.  

More information on returns and replacements is available here.