Customer Supplied - Pre-owned Equipment

Overview

Firstbase offers comprehensive support for managing customer-supplied, pre-owned equipment, allowing organizations to integrate their existing hardware into the Firstbase platform seamlessly. This service ensures that customers maintain visibility and control over their assets while leveraging Firstbase's management capabilities.

Process for Integrating Pre-Owned Equipment

1. Customer Shipment Notice Submission:

   • Prepare a detailed list of the equipment intended for integration, including device specifications, serial numbers, and current condition.
   • Submit this list to Firstbase using the designated template provided during the onboarding process.

2. Pack and Ship:

   • Once inventory details are submitted, customers must securely package the equipment according to the outlined packaging requirements.
   • Devices should be shipped to the designated Firstbase warehouse. Shipping costs and coordination are the customer’s responsibility.

3. Integration into Firstbase Platform:

   • Once received, Firstbase will catalog the equipment and add it to your organization's inventory within the platform.
   • Devices can then be assigned to team members or kept in storage as per your organizational needs.

Considerations, Limitations, Billing and Other Terms

• Data Security: Before shipping, ensure all data is securely wiped from devices to protect sensitive information.
• Compliance: Adhere to all relevant laws and regulations concerning the transfer and use of electronic equipment.
• Shipping Logistics: Customers are responsible for the cost and coordination of shipping pre-owned equipment to Firstbase warehouses.
• Service Limitations & Terms: This service may not be available in all regions globally.  For availability in specific locations, please refer to Firstbase Global Equipment & Logistics Service Capabilities. Additionally - all equipment and logistics services are subject to the Firstbase Equipment & Service Policies in addition to any supplemental documentation including but not limited to Order Forms, Riders, MSAs, and etc. 
• Billing: Any associated fees for processing, storage, or handling of customer-supplied equipment will be invoiced per the terms outlined in the customer agreement and subsequent order forms and or supplemental documentation.

Need Further Assistance?

For questions or support regarding the integration of pre-owned equipment, please contact support@firstbase.com. Additionally, ensure your Customer Success Manager (CSM) is informed to facilitate a smooth process.