How do I order a replacement or upgraded laptop or other device?

Please contact your Administrator to place a replacement order for your new equipment.

This applies to all replacement and upgrade requests, whether your device is simply getting a bit tired or if there is an issue or fault that makes it entirely unusable.

Once your replacement item is ordered, Firstbase Support will reach out to arrange the return of your old or faulty device.

What Happens After a Replacement Request Is Submitted?

Once your Administrator submits a replacement request, you’ll be notified and can track the process through the Firstbase platform.

When a replacement is submitted, you’ll receive an email titled:
"We’re processing your equipment replacement"

This email will include:

• A summary of the items being replaced:
  What you’ll get: The replacement equipment being sent to you.
  What we’ll collect: The equipment being replaced that needs to be returned.
• The next steps:
  A Firstbase team member will contact you to confirm your return preferences.
  You’ll receive updates via email once your replacement item(s) ship. Note that some items may ship separately, so you could receive multiple email updates.

To review the full details of your replacement request:
Click the link provided in the email to log in to your Firstbase profile, where you can track the status of your order.

If you have any questions or are unsure how to contact your Administrator, please reach out to Firstbase Support for guidance.