Orders, Returns and Offboarding
- Warehouse Holiday Schedule
- Firstbase Export Services
- Device Holds
- Firstbase IT Asset Disposition (ITAD) - End of Life Services
- How do I cancel an offboarding and reactivate an employee?
- Export/Import Service from Berlin Warehouse for Select Non-EU EMEA Countries
- Understanding Order Item Statuses
- US Shipping Services
- A Retrieval Kit Arrived Back to the Warehouse from User, Now What?
- IT Closet
- Adding Legacy Equipment to an Offboarding
- Understanding the Grading of Equipment
- How to Offboard an Employee
- Understanding Return Order Statuses
- Expedited Shipping
- How do I return, replace or upgrade an item?
- Can I replace some of my assets in bulk?
- How can I resend an invite to my employee?
- How do I set my used equipment preferences?
- How do I add a personal email address for an employee I already offboarded in the system?
- What is included in a return kit sent to an employee to return their equipment?
- What is the difference between an order and an inventory order?
- How can I send a one-off order to an employee?
- What happens if an offboarded employee doesn’t respond or engage in the process to return their equipment?
- How can I offboard an employee who is not in the platform?
- How do I cancel an order I placed for an employee?