How do I manage my email notification preferences?

Email notifications help you stay informed about important events in your Firstbase account, such as order updates, returns, and new team members joining.

This guide will show you how to access your notification preferences, choose which notifications to receive, and customize your settings by region and destination type.

Accessing Your Notification Settings

You can access your email notification preferences from your My Account page:

1. Click your user avatar in the top right corner of the navigation bar
2. Select My Account from the dropdown menu
3. Navigate to the Notifications tab

Alternatively, you can click My Account in the bottom left sidebar to access the same page.

Understanding Notification Categories

Email notifications are organized into four main categories:

Orders

• Order confirmation
• Order requires approval
• Orders shipped
• Orders delivered
• Delivery exception
• Orders cancelled

Returns & Offboarding

• Return/replacement submitted
• Return kit sent to employee
• Item not returned
• Employee verified return/replacement contact details
• Return/replacement completed
• Employee unresponsive to confirmation request
• Offboarding completed

New Joiners

• New joiner alert

Inventory

• Inventory order confirmation
• Inventory order shipped
• Inventory order received
• Inventory order cancelled
• Inventory below minimum

Note: Inventory notifications do not have destination type or region filters.

Each notification type can be enabled or disabled individually, and you can apply filters to control which events trigger emails.

Subscribing to Notifications and Applying Filters

How to Subscribe to Email Notifications

To enable email notifications for a specific event type:

1. In the Notifications tab, locate the notification type you want to receive
2. Toggle the switch to On
3. Configure your filters (if applicable)
4. Your changes are saved automatically

Applying Filters to Your Subscriptions

You can filter notifications by region and destination type to receive only the alerts most relevant to you:

Country Filter
Select specific countries or regions (e.g., US, Canada, Europe) to only receive notifications for events in those locations. If you leave this set to "All Regions," you'll receive notifications for all locations.

Destination Type Filter (for Order notifications)

• Employee: Receive notifications only for shipments to employee addresses
• Office: Receive notifications only for shipments to office locations
• All: Receive notifications for both employee and office destinations

Return Destination Filter (for Return & Offboarding notifications)

• Firstbase: Receive notifications only for returns to Firstbase warehouse
• Office: Receive notifications only for returns to office locations
• All: Receive notifications for returns to both destinations

Understanding Item-Level and Full-Order Notifications

When you subscribe to order notifications (shipped, delivered, or cancelled), you may receive multiple emails for a single order with multiple items:

Item-Level Updates

You'll receive an "Order Updated" email each time an individual item in the order ships, is delivered, or is cancelled.

Full-Order Updates

Once all non-cancelled items in the order have been shipped, delivered, or cancelled, you'll receive a final email confirming the full-order status:

• "Order Shipped" when all items have shipped
• "Order Delivered" when all items have been delivered
• "Order Cancelled" when all items have been cancelled

Example:
If an order contains 3 items and Item 1 ships on Monday, Item 2 ships on Tuesday, and Item 3 is cancelled, you'll receive:

• Email 1: "Order Updated" (Item 1 shipped)
• Email 2: "Order Updated" (Item 2 shipped)
• Email 3: "Order Shipped" (all non-cancelled items have shipped)

This gives you real-time visibility into each item's status throughout the fulfillment process.

Inventory Orders

The same item-level and full-order notification logic applies to inventory orders. When you subscribe to inventory order notifications (shipped, received, or cancelled), you may receive multiple emails as individual items are fulfilled:

• An "Inventory Order Update" email each time an individual item ships, is received, or is cancelled
• A final "Inventory Order Shipped," "Inventory Order Received," or "Inventory Order Cancelled" email once all non-cancelled items reach that status

Cancelled items are ignored when determining if an inventory order is fully shipped or received.

Frequently Asked Questions

Who can manage email notification preferences?

Users with Admin or Read-Only Admin permissions can access and manage email notification subscriptions. The Notifications tab in My Account is visible to both admin roles.

Can I customize which notifications I receive?

Yes, you can enable or disable each notification type individually. You can also apply filters to control which events trigger emails based on country/region and destination type (employee vs. office for orders, or Firstbase vs. office for returns).

Why am I receiving multiple emails for the same order?

If you're subscribed to order notifications (shipped, delivered, or cancelled), you'll receive multiple emails for orders with multiple items to give you real-time visibility:

• One email each time an individual item ships, is delivered, or is cancelled
• One final email when all non-cancelled items in the order have shipped, been delivered, or been cancelled

This helps you track each item's progress throughout the fulfillment process.

How do cancelled items affect when I receive the final order status email?

Cancelled items are ignored when determining if an order is fully shipped, delivered, or cancelled. For example, if an order has 3 items and Item 1 ships, Item 2 ships, and Item 3 is cancelled, the order is considered fully shipped once Items 1 and 2 have shipped. You'll receive the "Order Shipped" email at that point, even though Item 3 was cancelled.

Can I filter notifications by region or location?

Yes, you can apply a country filter to any notification type. Select specific countries or regions (e.g., US, Canada, Europe) to only receive notifications for events in those locations. If you leave the filter set to "All Regions," you'll receive notifications for all locations.

Can I choose to receive notifications only for employee orders or office orders?

Yes, for order notifications you can filter by destination type:

• Employee: Receive notifications only for shipments to employee addresses
• Office: Receive notifications only for shipments to office locations
• All: Receive notifications for both types

Similarly, for return and offboarding notifications, you can filter by return destination (Firstbase warehouse or office).

How do I turn off a specific notification type?

To disable a notification type:

1. Go to My Account → Notifications
2. Locate the notification type you want to turn off
3. Toggle the switch to Off
4. Your changes are saved automatically

You can re-enable the notification at any time by toggling it back on.

What is a delivery exception?

A delivery exception means a carrier has encountered an issue with a shipment that may delay or prevent delivery, for example an incorrect address, a failed delivery attempt, or a customs hold. If you are subscribed to the "Delivery exception" notification, you will receive one email per affected package when this occurs.

What are inventory notifications?

Inventory notifications keep you informed about your company's inventory orders and inventory levels. You can subscribe to alerts for when an inventory order is confirmed, shipped, received, or cancelled, as well as when stock at a warehouse drops below its configured minimum level.

What does "inventory below minimum" mean?

Each product at a warehouse can have a configured minimum stock level. When the quantity on hand drops below that threshold, Firstbase sends an "Inventory below minimum" notification so you can take action, either by placing a restock order manually or reviewing your auto-restock settings.

Why was the notification settings moved to My Account?

Notification management was moved from Settings to My Account because email notification preferences are personal to each admin, not organization-wide settings. Each admin can configure their own notification subscriptions independently, so these preferences now live in the personal account section rather than in organization-level settings.