Expanding our global capabilities - New Local Entity Launches

Overview

As Firstbase establishes local entities across our supported regions, this article answers the most common questions about what changes, what stays the same, and what you may need to do. Rollout begins Q2 2026 and continues through the end of 2026. For the latest launch dates, refer to the table in Question 3 below.

FAQ

Q. I currently pay in USD. Can I continue doing so after a local entity launches in my country?

We encourage customers to transition to local currency as soon as a local entity is live in their market. We will continue to accept USD billing through your next renewal date for affected countries. Please note:

• After your renewal, USD invoicing will no longer be available for hardware purchases and Pay As You Go (PAYG) actions in markets where Firstbase has a local entity.
• If you wish to add a new service or expand to a new territory in the interim, a contract amendment will be required before that can proceed.

Q. Can I wait until my contract renewal to make the switch? My renewal is more than 6 months away.

We encourage transitioning to local currency as soon as possible. We will accept USD billing through your renewal date for impacted countries. After renewal, USD invoicing will no longer be available for hardware purchases and PAYG actions in markets where Firstbase has a local entity. If you wish to add a new service or expand to a new territory before then, a contract amendment will be required first.

Q. When will Firstbase launch a local entity in a specific country? How will I be notified?

For confirmed launch dates, please refer to the table below. Firstbase will send advance notification of all new entity launches via email and/or in-app announcement, prior to and/or on the launch date. This list will be updated as new dates are confirmed.

• Australia — April 1, 2026
• Philippines — April 1, 2026

Q. We don’t have a local entity in the relevant country. Who will the invoice be sent to?

The new Firstbase local entity will invoice the billing entity that has historically been invoiced for that country. For example, if your US entity has historically been invoiced for hardware supplied in Australia, the new Firstbase Australia entity will issue invoices to your US entity going forward.

Q. We don’t have a local entity in the relevant country. What currency will we be billed in?

Until a contract amendment has been signed, invoices will be issued in USD from our local entity. Once an amendment has been signed, invoices will be issued in local currency from the local entity. If you do not hold a bank account in that currency, most banking systems support foreign currency wire payments — for example, you can set up an AUD wire payment that debits your USD account. Please speak with your bank if you need guidance on this.

Q. We have our own local entity in the relevant country. How does this affect our billing?

Where you have a local entity in the same market as a new Firstbase entity, Firstbase can invoice your local entity directly in that country. Your Customer Success Manager (CSM) will work with you to ensure the correct billing details are captured.

Q. What are the benefits of Firstbase having a local entity in a given market?

Having a Firstbase local entity in your market provides several advantages:

• Local tax itemization: Taxes such as GST and VAT will be clearly itemized on all invoices. Organizations that are tax-registered in the relevant market may be able to record and reclaim input taxes where applicable.
• Local payment options: Customers with local entities can use local payment methods to settle invoices.
• Expanded supplier access: A local Firstbase entity enables us to build relationships with additional in-country suppliers, improving procurement options.
• Streamlined experience: Billing, support, and compliance are managed directly through Firstbase rather than through a third-party intermediary.

Q. Who receives invoices for hardware? Can I update the billing contact?

Invoices are sent to your existing billing contacts on file. If you need to update the email addresses associated with invoice delivery, please contact your CSM.

Q. Are prices in the Firstbase platform shown inclusive of local taxes (VAT, GST, etc.)?

No. Equipment pricing in the Firstbase platform is displayed exclusive of taxes where we have a local entity established. Applicable local taxes (such as GST or VAT) will be itemized separately on your invoices. Organizations that are tax-registered in the relevant market may be able to record and reclaim input taxes where applicable.

Q. What are the payment terms for the new local entity?

Payment terms are already established in your current Order Form and will remain unchanged as part of this transition.

Q. Are invoices available in local languages?

At this time, all invoices will be issued in English.

Q. We already have a contract with Firstbase. Does it extend to the new local entity, or do we need a new agreement?

In most cases, your existing agreement covers Firstbase Inc. and its subsidiaries, so no new contract is required. However, some local regulations may require a direct agreement with the local Firstbase entity. Where that is the case, your CSM will reach out with the specific requirements and any documentation needed prior to go live.

Q. Will lead times improve now that Firstbase has a local entity in a region?

Lead times may improve as we establish additional vendor relationships in each market. However, many regions across APAC and LATAM inherently have longer lead times regardless of the vendor, and delivery timelines can vary depending on the OEM and specific SKU. We will always aim to provide the most accurate lead time estimates available.

Q. Will more products be added to the regional catalog now that Firstbase has a local entity?

We continually work to improve and expand our regional catalogs. A local entity strengthens our ability to onboard additional suppliers and add locally relevant products over time.

Q. We are currently using Firstbase Managed in a country where Firstbase now has a local entity. Do we need to transition, and why?

Yes. Firstbase Managed was introduced in markets where Firstbase did not yet have a direct local presence, providing a compliant operating model through a managed partner arrangement. Now that Firstbase has established a local entity in those markets, we will be transitioning customers away from the Firstbase Managed model.

Transitioning to the local Firstbase entity gives you:

• A single invoice with local taxes itemized, issued directly by Firstbase.
• Simplified billing and support managed directly through Firstbase rather than a third-party intermediary.
• True local pricing displayed in your hardware catalog, rather than the current $1.00 placeholder.

Your CSM and/or Onboarding Success Manager (OSM) will work with you directly on hardware pricing for your catalog during this transition.  Until then, Firstbase Managed will see no changes other than the changes based on local entity invoicing that apply to all goods and services.

Q. We supply our own equipment to a Firstbase warehouse. Does this change affect us?

No changes are required to your existing logistics workflows or services. If you are interested in exploring local procurement options in newly covered markets, please reach out to your CSM.

Limitations & Other Terms

• All services are subject to the Firstbase Equipment & Service Policies in addition to any supplemental documentation including but not limited to Order Forms, Riders, MSAs, and etc.
• For further details on services and capabilities in any given market please refer to Firstbase Global Equipment & Logistics Service Capabilities.

Need Further Assistance?

For questions please reach out to support@firstbase.com or your Customer Success Manager (CSM).  We’re here to help!