ABM & Autopilot overview

Overview

Firstbase provides seamless management of device enrollments at the point of purchase for Apple Business Manager (ABM) and Microsoft Autopilot. This service ensures devices are deployment-ready with minimal effort, allowing your team members to receive pre-configured devices tailored to their roles. By enrolling devices into your organization’s Mobile Device Management (MDM) system, Firstbase streamlines setup while enhancing security and compliance.  For alternative enrollment and configuration options, see Hash ID Extractions and/or Imaging Service.

What Does This Service Cover?

1. Apple Business Manager (ABM) Enrollment:
   • Devices are enrolled into ABM, enabling remote configuration and management through your Mobile Device Management (MDM) system.
   • Firstbase handles the linkage of purchased devices to your ABM account for streamlined setup.
   • For list of reseller ids please check this link.
2. Microsoft Autopilot Enrollment:
   • Windows devices are pre-enrolled into Autopilot, enabling zero-touch deployment.
   • Customized configurations ensure devices meet your organization’s specific requirements.
   • This may be limited to specific regions depending on how your organization tenant is configured

Benefits of Firstbase Managed Device Enrollments

• Efficiency: Devices are ready to use out of the box, saving time for both IT teams and employees.
• Standardization: Uniform configurations across devices, regardless of location, ensure consistency and compliance.
• Enhanced Security: Devices are enrolled in Zero Touch Software enabling enrollment into MDM softwares, providing centralized control and robust security measures.

Availability, Limitations & Important Notes

• MDM Credentials Required: To complete ABM or Autopilot enrollments, you must provide necessary credentials and account access or use provided Hash ID extractions
• Lead Times: Enrollment processing times depend on device quantities and regional availability.
• Supported Devices: This service applies to eligible Apple and Windows devices; check compatibility before ordering.
• Limitations: All services are subject to Firstbase Global Equipment & Logistics Service Capabilities.

Billing & Terms

• Fees: For certain enrollments, there is a fee.  This fee may be found in the hardware cost or as a separate line item on an invoice. 
• Terms: As always, all equipment and logistics services are subject to the Firstbase Equipment & Service Policies in addition to any supplemental documentation including but not limited to Order Forms, Riders, MSAs, and etc.

Need Further Assistance?

For assistance with Device Enrollments managed by Firstbase, please contact Firstbase support and copy your Customer Success Manager (CSM) to ensure timely assistance.  We are here to help!