Understanding Warehouse Capabilities By Region

Question: What capabilities do Firstbase warehouses offer by region?

To view the detailed breakdown of warehouse capabilities by region, please visit the Warehouse Capabilities Matrix.

Brief Summary of Warehouse Capabilities:

Firstbase warehouses are optimized to match the scale and complexity required by most customers in each region. Their specific capabilities vary and include the following key aspects:

1. Storable Categories

Our US, UK, EU, and Canada warehouses are equipped to store laptops, phones, monitors, and IT peripherals, while other regions generally accommodate laptops only. 

2. Customer Shipments Supported

Our US, UK, EU, and Canada warehouses allow customers to ship their own equipment directly to the facility, while other regions generally require all equipment to be sourced through Firstbase.

3. Returnable Categories

Our US, UK, EU, and Canada warehouses support returns for a full range of devices, including monitors, phones, and other equipment, whereas other regions generally handle only laptop and dock returns.

4. Imaging Services

Imaging capabilities range from custom pre-deployment configurations to zero-touch enrollment setups. Our US, UK, EU and Canada warehouses support custom pre-deployment configurations, whereas other regions require zero-touch enrollment. 

5. Repairs Scope

Our US, UK, EU and Canda warehouses support repairs for any device, regardless of warranty or supplier. Repairs are limited to Firstbase-supplied or warranty-covered devices in all other regions. 

6. ITAD Services

All of our facilities offer IT asset disposition (ITAD) services, such as providing Certificates of Destruction, except for our five warehouse locations in LATAM (Brazil, Mexico, Argentina, Colombia, Guatemala). 

7. Hold Policies

Our US, UK, EU and Canada warehouses allow customers to implement hold policies for 30, 60, or 90 days, whereas others do not offer this feature. 

8.Service Level Objectives (SLOs)

Each region has unique SLOs for order fulfillment, returns processing, and receiving new inventory. Our US, UK, EU and Canada facilities offer expedited shipping options, whereas others do not. 

For more information, refer to the matrix at the link provided above. If you have additional questions, please contact our support team!