How do warranty options work?
For any new product you add to Your Catalog, this feature allows Admins to select warranty options for specific products (computers only), ensuring assets are protected under the chosen plan and pricing is updated accordingly. This feature simplifies asset management by providing a clear selection of warranties, varying by vendor and region.
How can I add warranties to products in my catalog?
When adding a product to your catalog, you go to “Product Catalog” > “Your Catalog” > “Add product” section.
Click in “View options” on the product you would like to add
You will see your supply and warranty options. Select the one you want to apply, and it will be reflected in the total price below.
Once you select the supply and warranty options, click 'Update'. The product will then appear in the 'Your Catalog' section with the chosen warranty price included.
Can I update warranty options after I’ve selected them?
Yes, you can. Go to "Add Product", search for the product you want to update, and select "Update Options". Choose the new warranty option you would like to apply.
Select “Update” and the changes will be reflected in your catalog.
What happens when I select a subscription versus a purchase with a warranty option?
- If you choose Purchase, the total price will include the product price and the warranty as a one-time payment.
- If you choose Subscription, the first month’s payment will include both the subscription fee and the full warranty cost. Subsequent months will only include the subscription fee.
Will price changes for SKUs or Warranties options affect inventory I already own?
If prices change for the SKUs or the warranties, then they will change only for inventory that’s acquired subsequently. We won’t change prices for older items.
I had products in my catalog previously. Will they reflect the warranty preferences I had made in the past?
Yes. Any items you previously specified as having a warranty will continue to include warranty. For any new items added to your catalog, you will need to specify whether they come with a warranty or not.
What warranty options are available through Firstbase?
The available warranty types shown in the app vary by vendor and region.
Apple: Includes multiple levels of AppleCare+ and Applecare for Enterprise, with options ranging from 36 to 48 months.
PC Vendors: Options for Lenovo, Dell, HP, and Microsoft, with warranties varying by brand and duration.
- Apple:
- AppleCare+
- AppleCare for Enterprise 36 months Tier 1
- AppleCare for Enterprise 36 months Tier 2
- AppleCare for Enterprise 36 months Tier 3
- AppleCare for Enterprise 36 months Tier 1+
- AppleCare for Enterprise 36 months Tier 2+
- AppleCare for Enterprise 36 months Tier 3+
- AppleCare for Enterprise 48 months Tier 1
- AppleCare for Enterprise 48 months Tier 2
- AppleCare for Enterprise 48 months Tier 3
- AppleCare for Enterprise 48 months Tier 1+
- AppleCare for Enterprise 48 months Tier 2+
- AppleCare for Enterprise 48 months Tier 3+
- Lenovo:
- Lenovo 3 Year Premier
- Lenovo 3 Year Premier Plus
- Dell
- Dell 3 Year Pro Support
- Dell 3 Year Pro Support Plus
- HP
- HP Care Pack 3 Year Warranty
- Microsoft
- Microsoft 3 Year Complete for Business Protection Plan
For more details about Warranty options, please contact your CSM.
I have Applecare for Enterprise. How do I set it up for my organization?
To set up Applecare for Enterprise, please coordinate with your CSM to share your Applecare Warranty Service Agreement Number with us. We will then add it on our system so that you have access to it.
Once it’s been added, you will be able to see Applecare for Enterprise as an option in your app when adding products to your catalog.
Can warranty options differ by product and region?
Yes, warranty options are product-specific and can vary by region, ensuring compatibility with local service providers. In some regions, for example, Applecare for Enterprise may not be available, and only Applecare +.
What steps should I follow if I need help with warranty setup?
Contact your Customer Success Manager (CSM) if you have questions on the warranty options you see.
How does invoicing for warranties work?
Warranties are invoiced at the end of the month along with all hardware items. They are billed as a one-time charge, regardless of whether the device is purchased or acquired through a subscription.
Can I see if a particular asset has warranty included in Firstbase?
Not yet. We’ll be adding this soon.
Can I see when a warranty expires for an asset?
Not yet. We’ll be adding this soon.