Firstbase Export Services

See Export Service Fees for indicative costs to ship laptops to various locations. Prices are subject to change, based on actual changes in local taxes, duties and contractor costs.

Firstbase exports laptops from the US to most locations worldwide . Our in-house crew of fulfillment specialists manage and execute international shipments from a dedicated export facility within our flagship US Warehouse. This document describes the steps required to export laptops to your employees.

If you would like to export to a country not on this list, or would like a formal quote, please email support@firstbase.com with your shipment details.

Before you can initiate an export, the countries you want to export to need to be configured in your account. If you are adding a new region (not included in your original Order Form during account setup), please contact your CSM to add it to your account.

👉  Please note:

Export services are subject to these important constraints:

• Laptops only. We are limiting our export service to the laptop category, in order to keep our pricing and services streamlined for customers.
• Laptops must be new and unopened. There is a higher export barrier placed on used equipment, which Firstbase cannot support at this time.
• Laptops must be Customer Procured (not purchased from Firstbase) OR - if purchased from Firstbase - not enrolled in your organization’s ABM or Autopilot account (we cannot export enrolled equipment due to our channel agreements with Apple and other PC brands.

Process

Follow the steps below to add stock to the Export Hub in our US warehouse. When an order is submitted for a team member in an “export only” region, we will automatically execute the export shipment from your available stock in the Export Hub.

There are three ways to initiate export shipments with Firstbase:

📦 Creating a customer shipment notice for SLC Export Hub

Step 1: In the Inventory Orders page, navigate to Actions in the upper right of your screen, and select Submit shipment notice from the dropdown.

Step 2: In the Submit shipment notice page, navigate to Where are you sending inventory? in the upper left of your screen, and select SLC Export from the dropdown.

Step 3: Fill in the shipment notice details and click Submit:

• Enter Product, Quantity, and Condition of the equipment you are shipping, adding rows for multiple products if needed. (As noted above, the condition must be new and unopened in order to be eligible for export).

• Enter the Tracking provided to you by your supplier, so that we can track the shipment to arrival at our warehouse.

• ⚠️ Enter PO or SO number in the Notes field so that our warehouse team can match the parcel to your shipment notice when it arrives to the warehouse. This is crucial!

  • The PO/SO number on the outer label of the parcel must match the number you enter in the Notes field.
  • The label should also include your organization’s name, so that we can quickly identify the parcel and contact you if there are any exceptions with the shipment (incorrect PO number, damages, incorrect quantities or product, etc).
  • Inbound shipments with discrepancies will be quarantined until each discrepancy is resolved. This will delay the receiving process and subject the shipment to receiving penalties.

  Please help us make sure your shipment is quickly and seamless inbounded by ensuring the shipment notice is accurate!

Step 4: You’re all set!

• Your shipment status will update to Completed in the Inventory Orders page when we receive and process your order in SLC Export.
• Navigate to the Asset Management page, and filter Location to United States - Export in order to view the available inventory.
• When you submit orders for your workers in designated export regions, we’ll fulfill those orders via export service from this stock.

💳 Creating an inventory order for SLC Export Hub

Step 1: In the Inventory Orders page, navigate to Actions in the upper right of your screen, and select Place inventory order from the dropdown. The New order modal will appear.

Step 2: In the New order modal, select Product and Quantity from the dropdowns. Then select SLC Export from the Warehouse dropdown and Place order. The Confirm order modal will appear.

Step 3: In the Confirm order modal, ****review your order and select Yes, place my order

Step 4: You’re all set!

• Your shipment status will update to Completed in the Inventory Orders page when we receive and process your order in SLC Export.
• Navigate to the Asset Management page, and filter Location to United States - Export in order to view the available inventory.
• When you submit orders for your workers in designated export regions, we’ll fulfill those orders via export service from this stock.

↔️ Transferring existing inventory to SLC Export Hub from Warehouse SLC (main facility)

This allows customers to transfer new and unopened inventory to the SLC Export facility from existing stock held in Warehouse SLC (the main facility intended for US domestic shipments). It is not possible to make a transfer request in the Firstbase app today, so this requires submitting a support email to support@firstbase.com.

Step 1: Submit a support ticket to support@firstbase.com, requesting the SKUs and quantities you would like to transfer from Warehouse SLC to SLC Export.

Step 2: We’ll take it from there:

• Our team will complete the transfer, typically within 3 business days.
• A new shipment notice will appear in the Inventory Orders page to signal that the transfer has been initiated. This is done by our Operations Team to create a record of the transfer, and does not reflect any new order quantities pending shipment from an OEM.
• When the transfer is completed, the inventory order status is updated to CANCELLED (since no net new inventory is received, only transferred from one location to another).

Step 3: The transferred equipment is now available to export from.

• Navigate to the Asset Management page, and filter Location to United States - Export in order to view the available inventory.
• When you submit orders for your workers in designated export regions, we’ll fulfill those orders via export service from this stock.