When equipment is returned from your employees to our warehouses, they are thoroughly inspected, cleaned, reviewed for wear-and-tear, and checked for any applicable warranties. If an item can be redeployed, it will be returned to inventory.
If there are any issues with the return (e.g., damaged items or locked devices), this will be indicated on the platform per item. If all is correct and there are no issues, once grading is complete, this information will be available on the platform.
Below is the grading system we use, what the grades mean, and what types of equipment are applicable for the grading:
| Condition Value | Description | Equipment Applicable |
|---|---|---|
| New | Unused, pristine | Any Item in Inventory |
| Used - Like New | Looks brand new | Laptops and PC's |
| Used - Good | Minor signs of use | Laptops and PC's |
| Used - Fair | Significant signs of use, but minimal damage. Scratches to screen or housing. | Laptops and PC's |
| Used - Poor | Significant damage | Laptops and PC's |
| Unusable | Likely beyond repair | Any Item in Inventory |
| Used | Good and usable (used) | Peripherals and Furniture (Laptops outside of US/UK/EU) |