Within the Returns tab of the "Orders and Returns" section, you can easily monitor the progress of specific items returning to the Firstbase warehouse, from when a return order is submitted to any further steps in the return lifecycle by item. These statuses display one-off returns, replacements, upgrades as well as offboardings.
There are three types of statuses per return order:
- Return order statuses
- Return kit statuses
- Return order item statuses
Return Order Statuses
Return order statuses are displayed in the main "Returns" tab per return order. These statuses are:
| Status | Description |
| Submitted | Initial status for offboarding return orders |
| Confirmed |
|
| Processing | When a shipping label has been created by the warehouse team for a given return order |
| Completed | When all items within a return order are marked as "Returned" |
| Not Completed | When all items within a return order are marked as "Not Returned" |
| Partially Completed | When some items are marked "Returned" and the others as "Not Returned" or "Cancelled" |
| Cancelled | When all items within a return order are marked as "Cancelled" |
Return Kit Statuses
Return kit statuses are displayed in the "Return Kit Tracker" in the return order modal. Return kit statuses can be one of the following:
| Status | Description |
| Shipped | When the return kit is shipped to the recipient's address |
| Delivered | When the return kit is delivered at the recipient's address |
| Sent Back | When the return kit is shipped from the recipient's address back to Firstbase |
| Arrived at Processing Facility | When the return kit arrives at a Firstbase warehouse |
| Processed |
When all items in a given return kit are marked as "Returned" |
| Not Processed | When all items in a given return kit are marked as "Not Returned" |
| Partially Processed | When some items are marked "Returned" and the others as "Not Returned" or "Cancelled" |
| Cancelled | When all items within a return kit are marked as "Cancelled" |
| Delivery Exception | When the shipment encounters a delivery exception (e.g. return to sender, etc) |
Return Order Item Statuses
Return order item statuses are displayed per item within the return order modal. The possible statuses are:
| Status | Description |
| Pending | Initial item status upon creating a return order |
| Returned | When an item is marked as "Returned" in the warehouse |
| Not Returned | When an expected item is not returned and marked as "Not Returned" in the warehouse |
| Cancelled |
|