For Employees with a Basic Role
- Log in to the Firstbase Platform.
- Go to the My Address section in the menu.
- Update your address details.
- Click Continue.
- Review and confirm your new address.
For Employees with Admins Role
- Log in to the Firstbase Platform.
- Click on the three-dot menu at the top-right corner of the screen.
- Select Address from the dropdown menu.
- Update your address details.
- Click Continue.
- Review and confirm your new address.
If You’ve Already Placed an Order
If you've already placed your order, and it hasn't yet reached the processing stage:
- Contact Firstbase Support with your updated address details, including the date you plan to move.
- We will work to adjust the address so the order is sent to the correct location.
If you've already placed an order and it has shipped:
- Contact Firstbase Support to see what options are available. It is likely that there will be little that can be done at this point in the order cycle, but we will do our best to help.