Please contact your Administrator to place a replacement order for your new equipment.
This applies to all replacement and upgrade requests, whether your device is simply getting a bit tired or if there is an issue or fault that makes it entirely unusable.
Once your replacement item is ordered, Firstbase Support will reach out to arrange the return of your old or faulty device.
If you have any questions or are unsure how to contact your Administrator, please reach out to Firstbase Support for guidance.