What happens if an offboarded employee doesn’t respond or engage in the process to return their equipment?

When an offboarding is initiated on the platform, the offboarded employees receive an email requesting to log into their Firstbase account and provide details to arrange the return (their address, phone number, availability for a courier pickup, etc.).

If they do not complete this step, reminder emails are sent to attempt to proceed with the retrieval for a total of 30 days after their last day of employment. 

Firstbase Support will notify the admin to ask for assistance or any additional contact information at the 2-week mark.

Should outreach reach 30 days, the offboarding ticket will be closed and the inventory assigned to the employee will be considered not returned and all items will be archived accordingly.

Should any items listed in the offboarding be leased, please see Leased Equipment - Gifting, Damaged, Locked, Not Returned, and ITAD and fees that should be expected. 

• Please note that in the event that the employee should reach back out to us to coordinate a return, or return items on their own accord, Firstbase will treat the item as a purchased item and will not reverse or credit the buyout charge(s). Said item(s) may be added back to your inventory to be used for fulfillment purposes, assuming the item(s) are not locked and are in a redeployable condition.