In the Orders and Returns section of the Firstbase platform, within the Replacements tab, you can track the progress of replacement orders—used when equipment is returned and a new item is issued. These statuses help admins monitor where the order stands in the process.
Replacement Order Statuses
| Status | Description |
|---|---|
| Submitted | Initial status when a replacement order is created. |
| Processing | A shipping label is being prepared by the warehouse team. |
| Completed | All items in the replacement order have been successfully fulfilled and received. |
| Partially Completed | This status appears when either the associated return order or replacement order reaches a terminal state, but not all items are resolved. |
| Cancelled | The replacement order was canceled before completion. |
🔍 Note on Partially Completed:
A replacement order stays in Partially Completed if only some items are returned and replaced, while others remain unresolved. It will remain in this state unless further actions are taken.
For any additional support, please reach out to the Firstbase Support Team.