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Overview of Firstbase ITAD Services
How To Mark Assets For Recycling via Returns, Replacements, or Offboarding
When Should You Use This Method?
Use this option when an asset is already stored in a Firstbase warehouse and you need to securely dispose of it.
Which Items Are Eligible for Recycling via Warehouse?
An asset must meet the following criteria to be eligible for recycling via warehouse inventory:
- Customer-Supplied or Purchased
- Located in a Warehouse
- Status: Available
Steps to Request Recycling via Warehouse Inventory
- Navigate to “Asset Management” in the Firstbase platform > “All Assets”.
- Locate an asset that is assigned to a warehouse and has an
Availabledeploy status. - Click on the Actions dropdown and select "Recycle this asset".
- A confirmation modal will appear asking: “Are you sure you want Firstbase to recycle this asset?”
- Confirm by selecting “Yes, submit request”.
What happens next?
- The asset’s deploy status is updated to
Unavailable. - The deploy reason is updated to
Recycling Requested.
FAQs
Which Items Are Eligible for Recycling?
To be eligible for recycling, an asset must:
Be Customer-Supplied or Purchased
Be Located in a Warehouse
Status: Available
Can I Cancel a Recycling Request?
Cancellation is not guaranteed once the request has been processed.
- You can cancel only if the status is "Unavailable - Recycling Requested".
- Once the status changes to "Unavailable - Marked for Destruction" and beyond, cancellation is no longer possible.
If needed, contact Support or your CSM for assistance.
How Can I Track the Status of My Asset During the Recycling Process?
You can track your recycling request by checking the Asset Management page in Firstbase. Here's how the status and deploy reasons progress:
- Unavailable - Recycling Requested → Initial request submitted
- Unavailable - Marked for Destruction → Warehouse team has collected the item (⚠️ Some assets may remain in this stage indefinitely, even after a CoD is issued. This is normal, as not all assets are physically destroyed.)
- Unavailable - Out for Destruction → Asset is en route to recycling facility
- Archived - End of Useful Life - Destroyed → Asset has been recycled or securely destroyed
💡 Note: Some assets will remain in "Marked for Destruction" even after a Certificate of Destruction (CoD) is uploaded. This happens when the asset is securely wiped and decommissioned but not physically destroyed. The CoD serves as confirmation that data erasure and disposal were handled properly.
More details on asset statuses and reasons in this article
Where Can I Download the Certificate of Destruction (CoD)?
Once your recycling request is processed by Firstbase, you can view and download the Certificate of Destruction (CoD) for each recycled asset.
To download your CoD:
- Go to Asset Management > All Assets.
- Click the Action Menu next to the asset and select View Details or double-click the asset name.
- A window with Asset Details will appear on the right.
- The CoD will be in the Recycling Details section for download.
Click the eye icon to view the Certificate of Destruction.
Click the download icon to save it.
How Can I Add Notes to an Asset?
You can add notes to track asset history, add clarifications, or communicate important details within the team.
- In the Asset Details drawer, navigate to the Notes tab (next to History).
- Here, admins can add new notes, view notes from other admins, and edit or delete their own notes.
Can I Export Asset Notes?
At this time, asset note exporting is not available in this release.