Grading Criteria for Computers, Tablets, Phones
- Like New: Fully functional, no signs of wear. Automatically made available for reorder upon process completion.
- Used - Good: Fully functional with minor signs of wear. Automatically made available for reorder upon process completion.
- Used - Fair: Functional but with noticeable wear. Either made available for reorder, or unavailable - our warehouse technicians will make this determination on a per device basis. If initially made unavailable the device will be routed to a warranty claim process (if covered) or the repairs queue requiring customer action. If not repaired, device may be restocked and made available for reorder at customer’s option.
- Used - Poor: Considerable wear or minor functional issues. Made unavailable for reorder and routed to a warranty claim (if covered), repair approval, or ITAD.
- Unusable: Non-functional or significantly damaged. Made unavailable for reorder and routed to warranty processing (if covered), repair approval, or ITAD.
Please note - A computer or any non-peripheral item can be marked as USED with no other information in a few scenarios including but not limited to the following:
- Admin-Created Assets: When admins create assets on the platform, they can only select New or Used—this is intentional since they can’t be expected to grade an asset before it’s returned to a warehouse.
- Locked/Data Hold Items: If an item is locked or requires data hold, Firstbase can’t complete the grading process right away. In this case, it is temporarily marked as Used until it is graded and updated to Available at a later time.
- Items Received via Shipment Notices: Shipment notice items can only be marked as New or Used when received. Used items then go through "return" process and are reviewed in detail, it is here where they are provided with a more precise grade.
- Tier 2: Tier 2 returns will obtain only a Used / Available or Used / Unavailable rating. Used Fair, Used Poor and Unusable would all achieve a Used / Unavailable rating.
Grading Criteria for Monitors and Docking Stations
- Used: Functional with no wear or minor wear. Automatically made available for reorder.
- Unusable: Non-functional or significantly damaged. Automatically routed to a warranty claim (if covered) or the repair queue for customer action.
Note: Only Monitors, Docking Stations, Computers, Mobile Phones, and Tablets are eligible for return and inspection, unless otherwise specified in an order form.