Overview
Firstbase offers repair and warranty services based on the region where the equipment is located. The level of support varies by region, categorized into three tiers based on local capabilities. The table below outlines what services are available in each region.
Regional Repair & Warranty Support
| Region Tier | Warranty Claims (Firstbase Supplied) | Warranty Claims (Customer Supplied) | Repairs (Out-of-Warranty, Firstbase Supplied) | Repairs (Out-of-Warranty, Customer Supplied) |
|---|---|---|---|---|
| Tier 1 (US, UK, EU, Canada) | ✅ Managed by Firstbase | ✅ Managed by Firstbase | ✅ Managed by Firstbase | ✅ Managed by Firstbase |
| Tier 2 (Regions with Firstbase local warehousing & procurement. See List Here.) | ✅ Managed by Firstbase | ❌ Not supported | ❌ Not supported | ❌ Not supported |
| Tier 3 (Export-only regions) | ❌ Not supported | ❌ Not supported | ❌ Not supported | ❌ Not supported |
Additional Notes
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In Tier 2 regions, if we receive damaged customer-supplied equipment, we notify the admin through the platform and customer support. The admin has 30 days to either provide an in-country shipping address for the damaged equipment or opt for recycling through Firstbase’s ITAD services.
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In Tier 1 and Tier 2 regions, if an out-of-warranty item is deemed non-repairable, it is automatically processed through Firstbase ITAD services.
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In Tier 3 regions, Firstbase's service ends once the item is delivered to the home or office via export. No repair or warranty services are provided.
For more details on Firstbase ITAD services, refer to Firstbase ITAD Services.