How to Mark an Item for IT Asset Disposition (ITAD) in Firstbase: Step-by-Step Guide

Overview

IT Asset Disposition (ITAD) allows admins to manage the end-of-life process for company assets. This includes secure recycling, certified destruction, or returning items to lessors. With Firstbase, you will receive a Certificate of Destruction (CoD) issued by our partners, describing the NIST-approved methodology for permanent data erasure. For U.S.-based clients, physical hardware shredding is also available upon request.

When can I request an ITAD?

You can request ITAD in the following scenarios: Return, Replacement, and Offboarding: When sending items from the employee back to the warehouse (ITAD is not available for drop-offs at office locations).

How do I request ITAD for a Return, Replacement, or Offboarding?

For Returns

1. Navigate to the Admin Dashboard: Go to Order and Return in the Firstbase menu.
2. Select Actions and choose Place a Return or Replacement.
3. Select Return in the Return Process
4. Select “No” in the Offboarding question. Select “Continue”
5. Choose the Return Destination: Ship to Firstbase (ITAD can be selected for eligible items). Drop-off at an Office: ITAD is not available for this option. Select “Continue”
6. Choose the items you want to return and select which ones should be processed through ITAD.

7. Verify Employee information.
8. Review and submit the Return Request.

For Offboarding:

1. Go to Order and Return in the Firstbase menu.
2. Select Actions, then choose Place a Return or Replacement.
3. Choose Return in the Return Process: Select “Yes” to initiate the offboarding process.
4. Select "Ship to Firstbase" as the return destination to enable ITAD (ITAD is not available for office returns)
5. Choose the items you need or want to return and select which ones should go through ITAD (if eligible). Items on a Firstbase subscription plan cannot use ITAD services. You can also add any extra details if needed.
6. Select “Continue”

7. Verify employee information. Select “Continue”
8. Then just review (You will see the items selected for ITAD as Marked for destruction) and select “Submit”.

9. And confirm you are sure to offboard Employee: “Yes, Offboard Employee”

For Replacements:

1. Go to Order and Return in the Firstbase menu.
2. Select Actions, then choose Place a Return or Replacement.
3. Choose Replacement in the Return Process:
4. Choose the items you need or want to replace and select which ones should go through ITAD (if eligible). Items on a Firstbase subscription plan cannot use ITAD services. You can also add any extra details if needed.

5. Select the replacement products for your item. Select “Continue”
6. Review employee information. Select “Continue”

Then just review and “Submit” Replacement Request. (You will see the items selected for ITAD as Marked for destruction)