Managing Your Product Catalog in Firstbase
The Product Catalog in Firstbase allows Admins to manage a list of products that can be ordered or shipped to Firstbase. You can add, remove, or configure items based on your organization’s needs, ensuring you have the right equipment for your employees.
Accessing Your Product Catalog
- Log in to the Firstbase Platform.
- Go to Menu > Product Catalog > Your Catalog.
Here, you’ll see a list of products currently available to your organization for ordering or shipment.
How to Add Items to Your Catalog
- Navigate to Menu > Product Catalog > Your Catalog.
- Click “Add Product” in the top-right corner of the page.
- You will be taken to the Firstbase Catalog, where you can browse products that can be added to your catalog.
Categories Available in the Firstbase Catalog
The Firstbase Catalog is organized into categories for easy navigation:
- Computers
- Monitors
- Headsets
- Desks
- Ethernet Cables
- Camera Accessories
- Chargers
- Computer Accessories
- Other Items
Adding or Modifying Catalog Options
For each item in the Firstbase Catalog, you have the following options:
-
Add an Item:
Simply click “Add” to include the product in your catalog. -
Remove an Item (if it’s already in your catalog):
Click “Remove” to take the product out of your catalog. -
View Options (for items with multiple options):
If an item has different configurations, such as pricing or warranties, you’ll see these options:- Add as Purchase Option: Make the item available for purchase once.
- Add as Subscription Option: Include the item as a subscription option (e.g., 24- or 36-month term).
- Include Warranty: Add the product to your catalog with a warranty included in the price.
- Exclude Warranty: Add the product to your catalog without a warranty.
Managing Your Catalog
Once items have been added to your catalog, you can:
- View all active products under Menu > Product Catalog > Your Catalog.
- Use the search or filters to locate specific items.
- Remove or update options for items as needed.
FAQs: Managing Your Product Catalog
1. What is “Your Catalog”?
“Your Catalog” is a list of products that your organization can order or ship to Firstbase. These items are curated by Admins and include any products added from the Firstbase Catalog.
2. Where do I find new products to add to my catalog?
To find and add new products:
- Go to Menu > Product Catalog > Your Catalog.
- Click “Add Product” in the top-right corner.
- Browse the Firstbase Catalog for available items.
3. Can I customize product options when adding items to my catalog?
Yes. When adding items, you can configure options such as:
- Purchase or subscription availability (24 or 36 months).
- Warranty inclusion or exclusion.
4. What products are included in the "Your Catalog" section?
The "Your Catalog" section lists all products added to your organization, including:
- Products supplied by Firstbase for ordering or procurement by region.
- Products supplied by your organization that can be shipped to Firstbase as part of a shipment notice.
Every product in this list is available for adding to packages, ordering via IT Closet, or one-off orders.
5. How do I remove an item from my catalog?
Go to Your Catalog, find the item you want to remove, and click “Remove”.
A confirmation message will be displayed explaining the consequences of removing a product. Select “Yes, remove product”.
6. I cannot find the product I’m looking for in this list. What should I do?
If you can’t find the desired product in the list, it could be due to the following reasons:
- The product you want to add is a custom product not offered by Firstbase as a standard option.
- The product is not available in the specific region.
For more details, contact your Customer Success Manager (CSM).
7. Will I be able to add products available as a subscription?
Yes. If your organization has an agreement to support products via subscription, you should see the option to add them with their subscription price. All standard catalog subscription prices are based on a 24-month or 36-month term.
8. Do standard catalog prices include warranty?
Standard catalog prices don’t include warranties by default. However, warranties can be added exclusively to computers, which will increase their final price. For help setting up warranty options for computers in your catalog, see our warranties article or contact your Customer Success Manager (CSM).
9. Can I add the same item with different configurations?
No. You can only add a product with one configuration at a time. For example, you must choose between adding the product as a purchase option or as a subscription option, and with or without a warranty. Multiple configurations for the same product are not supported.
10. How can I add a new product record to be selected in the shipment notice flow?
This feature is currently not supported, and it will be made available as part of a future product update.