We will send daily updates summarizing the results of your Okta integration and the onboarding/offboarding workflows. Here's an overview of how our integration notifications work:
1. Where will I receive notifications from my integration?
In order to receive notifications outlining what your integration did and whether it successfully onboarded/offboarded someone, you'll need to configure an email address to receive notifications.
This email address can be configured under the "settings" option in your "integrations" page.
2. When are integration notifications sent?
We send an email daily that includes a summary of all employees who were successfully onboarded/offboarded along with the corresponding reasons why. If no employee was sent to us on a given day, we won't send an email for that day.
3. What are some errors I can expect and how can I address them?
Some common errors include:
- Onboarding - Country is missing - In this case, the user's profile information must be reviewed in Okta and a country added to the profile.
- Onboarding - Hire Date is missing - In this case, a user's hire date was not present in the information we received from Okta.
- Onboarding - (First Name, Last Name, Email Address) fields are missing - Similar to above, but tied to these other different fields.
- Offboarding - Only work email was configured for an employee. In this case, as we are offboarding an employee and they'll lose access to their work email address, we require adding a personal email to ensure the integration runs properly.
Both the Onboarding and Offboarding integrations will run again for a given employee on subsequent syncs. Provided the data has been fixed and the trigger conditions are met, the integration will run as normal.