Renewal dates represent the date when a renewal process should be started for a particular asset tracked in Firstbase.
In the Firstbase platform, renewal dates are available as part of each asset's data. They are calculated using the inventory creation date and adding to it a hardware renewal length time period (usually 36 months).
For example, if an inventory is created on Jan 1, 2024, 36 months will be added to this date and the renewal date will be January 1, 2027.
How can I adjust the Hardware Renewal Time period used to calculate renewal dates?
The hardware renewal time period can be adjusted by your Customer Success Manager to a different length. It can be set to 24, 36, 48 months, or another length you desire. This cannot be adjusted for "subscription" items. Those will follow the subscription terms (24 or 36 months).
Can you calculate renewal dates using other methods? For example, using deployment date as a starting point?
Not yet. We do not support calculating renewal dates using other methods, for example, using the asset's deployment date. All renewal dates are calculated today based on the asset's creation date.
How can I adjust renewal dates in the Firstbase app if I need to?
Renewal dates can be adjusted in the Firstbase App for all the inventory that's acquired from Firstbase through a purchase method, and for all assets directly supplied by a customer. It cannot be adjusted for assets that are on a subscription term.
What if I want to adjust the renewal date for a large quantity of assets?
If you need to adjust the renewal date for a large number of assets, contact your Customer Success Manager with a CSV of all assets to update and we'll do this for you.