1. What products are included in the "Your Catalog" section?
The "Your Catalog" section lists all products added to your organization, including:
- Products supplied by Firstbase for ordering or procurement by region.
- Products supplied by your organization that can be shipped to Firstbase as part of a shipment notice.
Every product in this list is available for adding to packages, ordering via IT Closet, or one-off orders.
2. What is the purpose of the "Add product" feature?
The "Add product" feature allows you to browse through the Firstbase catalog of products available in your organization's contracted regions. It provides pricing options per product per region, enabling you to add products accordingly to your organization's catalog that you want to order via Firstbase.
To add a product to your organizations catalog:
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Go to Product Catalog and select "Your Catalog".
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Click on "Add product".
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Locate the desired product.
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If the product has only one option, simply click on "Add product".
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If the product has multiple options, click on "View options", choose the desired pricing option, and click "Update".
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3. I cannot find the product I'm looking for in this list. What should I do?
If you can't find the desired product in the list, it could be due to the following reasons:
- The product you want to add is a custom product not offered by Firstbase as a standard option.
- The product is not available in the specific region.
For more details, contact your CSM.
4. Can I remove a product from my organization's catalog?
Yes, you can remove a product from your organization's catalog by following these steps:
- Navigate to Product Catalog => Your Catalog
- Click on the ... menu next to the product title you wish to remove
- Select "Remove from catalog"
- A confirmation message will be displayed explaining the consequences of removing a product
- Select "Yes, remove product"
5. How can I add a new product record to be selected in the shipment notice flow?
This feature is currently not supported, and it will be made available as part of a future product update.
6. Will I be able to add products available as a subscription?
Yes. If your organization has an agreement to support products via subscription, you should see the option to add them with their subscription price. All standard catalog subscription prices are based on a 24-month term.
7. Do standard catalog prices include warranty?
No. All Standard catalog pricing do not include warranty. Warranties are included separately and will increase the price of each product.