Offboarding
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When will the offboarding webhooks trigger?
As soon as we receive the event from Rippling.
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Will I receive a notification after offboarding succeeds?
Yes, you will receive an email to inform you that it succeeded.
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What if something goes wrong (example: I used a wrong employee email)
We’ll send you an email to inform you that offboarding this person failed and that you’ll need to do it in the Firstbase application directly.
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Do I need to pass the Authorization header?
Yes as we use secure webhooks only for integrating with webhooks.
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What if my API key gets leaked?
You’ll need to delete your API key in the Firstbase app, then create a new one and update your webhook setup.
Onboarding
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When will the onboarding webhook trigger?
As soon as we receive the event.
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Can you automatically assign a package to my users?
Yes. Follow the instructions here to automatically assign a package to your users.
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Will I receive a notification after offboarding succeeds?
Yes. If the onboarding fails, you'll receive an email from Firstbase outlining the reasons. For example,
"We attempted to create a Firstbase account for Joe Johnson, but their assigned country is not supported by Firstbase. Their country is India."
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Can you skip creating a certain set of users?
Yes. When setting up your onboarding configuration in Rippling, you can add filters to skip certain users. This can work the same way as the filter created to onboard users with a start date in the next 21 days.
As an example, if you only wanted to create employees that are based in the location "HQ", you can set as part of the trigger condition, a rule that does this: